Refund & Returns Policy

Refunds & Returns Policy of antibluelightlenses.com

Effective Date: 5th September 2024

At Anti-Blue Light Lenses, we strive to provide high-quality blue light-blocking glasses for IT professionals. We want you to be fully satisfied with your purchase, and we understand that sometimes you may need to return a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a smooth and transparent experience for our customers.

1. Return Eligibility

You may return products within 30 days of the date of delivery for a full refund or exchange, subject to the conditions outlined below:

  • Product Condition: The item must be unused, in its original packaging, and in the same condition that you received it. This includes all accessories, manuals, and any promotional items.
  • Non-Returnable Items: Certain items, such as gift cards, customized products, or items marked as final sale, are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at snuyila53@gmail.com with your order number, the reason for the return, and any relevant photos if the product is damaged or defective.
  2. Approval Process: Once we receive your return request, we will review it and send you a return authorization email with instructions on how to send the product back to us.
  3. Return Shipping: You will be responsible for paying for your own shipping costs for returning the item, unless the product was defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Shipping Address: Please send your return to the following address:
    • Anti-Blue Light Lenses
    • 92 Ancienne route, Bonaberi, Douala, Cameroon

3. Refund Process

Once your returned product is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Full Refunds: Products that meet the return conditions will receive a full refund (excluding any original shipping fees).
  • Partial Refunds: In some cases, only partial refunds are granted, such as when the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error.

4. Exchanges

If you need to exchange a product because it is defective or damaged, please contact us at snuyila53@gmail.com. We will send you a replacement product at no additional cost once the original product is returned.

  • Exchange Process: Follow the return initiation steps, indicating that you want an exchange instead of a refund.
  • Non-Eligible Exchanges: Products that are damaged due to customer mishandling, wear and tear, or unauthorized modifications are not eligible for exchange.

5. Timeframes

  • Return Requests: Must be initiated within 30 days of the delivery date.
  • Refund Processing: Refunds are typically processed within 5-10 business days after we receive and inspect the returned product.
  • Exchanges: Replacement products are typically shipped within 7 business days after receiving the original product.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at snuyila53@gmail.com. We will work with you to either replace the product or provide a full refund, including covering any return shipping costs.

7. Shipping Costs

  • Customer Responsibility: You are responsible for paying return shipping costs unless the item is defective or the wrong item was shipped.
  • Non-Refundable Shipping Fees: Any original shipping fees are non-refundable, except in cases of damaged or incorrect products.

8. Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

We are here to help and ensure your experience with Anti-Blue Light Lenses is smooth and satisfactory.

By purchasing from antibluelightlenses.com, you agree to this Refunds and Returns Policy. We reserve the right to modify or update this policy at any time, so please review it periodically for any changes.